Roll out for our region began on July 1st 2018.

TCL is a registered NDIS provider – NDIS provider flyer

We are currently registered to provide the following: 
Assistance with personal activities and personal care
Assistance with daily life tasks in your own home, a group or shared living arrangement
Participation in community, social and civic activities
Managing life stages, transitions and supports
Development of daily living and life skills
Assistance with travel/transport arrangements
Assistance with household tasks
Plan Management – Plan Management flyer

Receive reasonable and necessary funded supports

The NDIS can pay for supports that are reasonable and necessary. This means they are related to a person’s disability and are required for them to live an ordinary life and achieve their goals.

Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance.

The introduction of the NDIS will mean huge changes for us as a not for profit service provider for over 24 years supporting clients and families in the Tableland region. Tableland Community Link Association Incorporated will need to learn to work in the new business model space rather than the welfare type model we now operate under. Lots we don’t know, which we will learn; but what we do know is we will remain a not for profit and continue to provide quality disability and mental health support services to our community.

So what is the NDIS?? https://www.ndis.gov.au/index.html
Straight from the NDIS website:
The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The NDIS gives all Australians peace of mind that if their child or loved one is born with or acquires a permanent and significant disability they will get the support they need.

The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

The NDIS helps people with disability to:

Access mainstream services and supports

These are the services available for all Australians from people like doctors or teachers through the health and education systems. It also covers areas like public housing and the justice and aged care systems.

Access community services and supports

These are activities and services available to everyone in a community, such as sports clubs, community groups, libraries or charities.

Maintain informal support arrangements

This is help people get from their family and friends. It is support people don’t pay for and is generally part of most people’s lives.

Want to know if you are eligible for the NDIS??

Contact them 1800 800 110 or the local community partner Mission Australia 1800 860 555

Support for people experiencing crisis

If you feel that your life or the life of someone you know is in danger, call 000.

For immediate crisis support, please call:

13 11 14 www.lifeline.org.au

1300 22 4636 www.beyondblue.org.au

MensLine Australia
1300 78 99 78 www.mensline.org.au

Kids Helpline
1800 55 1800 (24/7 crisis support) www.kidshelp.com.au

For online and telephone-based support for young people and their families:

1800 650 980 www.eheadspace.org.au

Providing feedback

If you would like to make a complaint, provide comments or feedback about Mission Australia’s NDIS partner services, you can call, email or drop into one of our LAC or ECEI offices.

Or you can send a letter to the following address:

National NDIS Manager
Mission Australia
212 Pirie St,

If you wish to provide feedback to the NDIS, please visit the NDIS Feedback and Complaints page on the NDIS website.

Services – Traditional, Fee for service

TCL is an approved service provider through Disability Services with over 24 years’ experience with established networks. We work within a person-centred framework offering assistance and support required by individuals with a disability and/or mental illness, their families and carers.  How clients receive these services and utilise funding is within their control to ensure that their vision for life is achieved.

TRADITIONAL SUPPORT – Our clients are initially assessed by Disability Services and if successful are designated funding under service categories. These include Accommodation support, Community Support, Community Access and/or In home Respite. Clients are referred to us by Disability Services according to the Register of Need and our current capacity to provide support.  We are then approached by Disability Services to organise and provide direct support to our clients in their assessed category.  Currently we provide support to between 30-35 clients with a combined total of 20,000 hours of support per year.

Clients with individualised funding can  contact us for a quote for fee for service support. 

YLYC (Your Life Your Choice)- In July 2015 we were approved as an endorsed host provider of YLYC. Your Life Your Choice provides the framework for how self-directed support operates in Queensland. Self-directed support is a funding approach that enables people with disability and their families to have greater choice and control over the disability services they receive. It is a key part of preparing Queenslanders for the National Disability Insurance Scheme (NDIS).

You can find information on what we can offer you or your family here:  https://www.communities.qld.gov.au/disability/key-projects/your-life-your-choice/your-life-your-choice-host-providers

We also provide brokered support which is organised by other disability organisations in our area.

TCL will ensure that any person applying to use our services is dealt with professionally, confidentially and within the principles and requirements of the Queensland Disability Services Act, the Human Services Quality Framework, DS Funding Guidelines and the Disability and Community Care Services policy.

Commitment to our Clients

Tableland Community Link (TCL) is committed to offering access to services on the basis of eligibility and relative priority, regardless of race, colour, national origin, sex, religion, marital status, physical and intellectual impairment, political convictions and sexual preferences.  Support Facilitators will highlight support options clients may want to consider. From these discussions we will assist clients to create and implement their plan; then assist to review and maintain the plan relevant to need.  Clients are given choice and control of the direction of support, while being mindful that needs, abilities and desires may change over time.

Our methodology is to deliver transparent, innovative, flexible, responsive and personalised planning. This approach is reflected in our policies and procedures and has been proven via our history of full compliance with the Human Services Quality Standards..

TCL endorses the principle of the Least Restrictive Alternative. All Individual Support Plans are developed in line with this principle.  We recognise the right of the person to enjoy a lifestyle which is the most supportive and the least restrictive of their freedom. This contrasts with the more restrictive option of allowing people with a disability to become and/or remain dependent on others.  The principles of the Least Restrictive Alternative stress that:

  • special intervention in a person’s life should be limited to the minimum extent required by their disability; and
  • the provision of more services or supervision than is necessary discourages the developing independence of an individual.

TCL upholds the dignity of risk of clients. Neither the physical or social environment should provide any more safeguards or social constraints than are necessary. Employees of TCL have a duty of care to act in a way that does not expose a person to an unreasonable risk of harm. However, employees are not expected to shield a person from every risk of daily living. Taking prudent (i.e. “wisely cautious”) risks encourages a person to develop skills, confidence, judgement and self-esteem.

Specifically, people who use the services of TCL will be provided with the opportunity for:

  • establishing valued roles in their community;
  • maximising their personal independence and participating in the decisions that affect their lives;
  • access to education, training and skill development;
  • access to medical care and other therapy;
  • access to legal support, where necessary, to safeguard their independence; and
  • regular onsite access to Rights in Action advocacy service.

As an individual’s skills increase the amount of assistance provided in each area will decrease

Individual Support Planning at TCL is undertaken through a developmental approach.

The developmental model is based on the fact that every person has the potential to develop, learn new skills and benefit from experiences. People develop at their own rate and this continues throughout their lifetime.  Human beings have vastly more growth potential than is apparent, realised by most people and often made possible by the roles and expectations placed on them by society.  We understand that:

  • the development of learning does not have to occur in definite steps or sequences;
  • while the rate of learning is rapid in the early years, development continues throughout life; and
  • a person’s full potential cannot be predicted or determined.

People with a disability can show dramatic gains at any time, particularly if up-to-date teaching technologies are used.  The developmental model recognises that the capacities and needs of individuals must be assessed and reviewed regularly and efforts must be made to assist each person to develop as fully as possible.  TCL ensures that our clients are aware of their rights and are encouraged and assisted to lodge a complaint if they have any concerns regarding their Support or dealings with us.

TCL will work with clients to provide or source any services or information required to ensure that funding and resources are optimised to best suit assessed needs.

TCL promotes independence and autonomy and we assist clients to build informal networks, link with the community, and strengthen skills and capacity to actively participate in life with value and dignity.  We are a locally based organisation and will ensure there is one point of contact for clients and their support network in communication with us.

TCL has extensive experience working with clients from varied cultures and backgrounds. Our emphasis is establishing and maintaining strong connections with all our clients and their families built on trust and integrity. We ensure this by open communication. We aim to be sensitive to and gain an understanding and acceptance of beliefs, customs and traditions and their importance in a person’s life.